Who We Are
QMerit was launched as a spin out from a Fortune 500 facility services company with over 110,000 service employees and thousands of subcontractors so we innately understand the complexities and frustrations with managing a distributed, mobile workforce.
Whether you use internal, contingent, or a combination of both as your workforce to service your customers or products, your brand reputation is at risk. QMerit is a software platform that enables you to manage, measure and motivate your distributed workforce to excel while gaining visibility into their service quality. QMerit’s patent-pending algorithms allocate the best resource at the best value for every service request.
At the heart of the platform is our QMerit Contribution Index (QCI™) performance measurement system. The QCI is a continuously calculated score based on past performance, callback rates, procedural compliance and more. Similar to a FICO® score, the QCI scores are visible to all key stakeholders, which creates a powerful motivation framework that incentivizes desired behavior and provides real-time performance feedback. The QCI algorithm has been vetted and validated by the quant group at Mercer (MMC), the world’s largest human capital consulting firm.