If you are a property manager responsible for keeping your buildings running properly or a contractor servicing equipment, you need to control costs associated with building maintenance.  

Monitoring just a few carefully chosen key metrics will help you figure out where you can cut costs while improving your procurement efforts. 

Learn more about six important metrics that will help you get a better handle on your business:  

1. Realized savings by contract compliance

  • What It Is 

This metric evaluates savings under contract over a period of time. This savings calculation is typically a dollar or percentage amount and is tracked via invoices and payments.  

  • Why It Matters 

You can clearly demonstrate how much your company is saving due to a contract. “Realized” means that the savings have already been tangibly demonstrated. 

For example, one year, you may have five building supply vendors, but the next year, you negotiate a contract with one that matches the best prices you’ve been paying.  

When your year under contract with the single vendor is compared to the previous year with five vendors, any savings you realize would be due to contract compliance.  

2. Addressable spend that is sourced  
  • What It Is 

This metric, which is also sometimes called total spend under management, measures addressable spend that is covered by sourcing activities.  

  • Why It Matters 

The term “addressable” means that these costs can be impacted by savings and vendor negotiations. If you have addressable spend that is not currently sourced, those are costs that you can bring under vendor management to save money. 

For example, if you spend $1M per year with building supply vendors, how much of this spend has negotiated contracts associated with these suppliers? 

3. Maverick Spend
  • What It Is 

The term refers to any “rogue” purchase made outside of official contracts. This includes non-sanctioned vendors, transactions without purchase orders (or purchase orders that are requested after the fact) and purchases made with credit cards. 

  • Why It Matters 

Maverick spend, also known as spend that’s not under contract, is a major cause of cost overruns. Why? These “small” costs (examples could be air filters, tools and uniforms) add up quickly and usually go completely unmonitored. In fact, according to CIPS, maverick spend can account for up to 80% of a company’s total spend. In building maintenance, this spend is under the radar because when something breaks, technicians will buy parts and materials from their favorite vendors rather than where the company has contracted relationships. Reining this spend in is an effective way to realize savings.   

4. eProcurement Adoption
  • What It Is 

This metric examines the percentage of purchases through the platform as opposed to other avenues like phone, website or the store.  

  • Why It Matters 

If your e-procurement platform doesn’t make it fast, simple, and easy for employees to buy from them, your company is losing a lot of money. You can only save if employees actually use your procurement platform to buy from approved vendors. If the rate of adoption is low, it’s likely that your employees find the platform too inconvenient and time-consuming. This means your company will miss out on significant savings when people run out to buy items on their expense account instead. 

5. Procurement average cycle time 
  • What It Is 

This metric measures the cycle time needed to place a purchase order, beginning when a shopping cart is created and ending when the purchase order is sent to the supplier. 

  • Why It Matters 

For property managers and contractors, time is of the essence. When an elevator is broken, residents are complaining, and you need parts asap, the whole process needs to be seamless. That’s why procurement average cycle time is an important metric. If this step is taking too long, it causes frustration and prolonged downtime and you’ll need to take steps to fix the process. 

6. Supplier reliability

  • What It Is 

Supplier reliability evaluates how well your suppliers are complying with the terms and conditions in their contracts to fulfill purchase orders in a timely fashion. To measure it, examine the percentage of punctual deliveries, as well as whether the proper quantities were delivered for each order.  

  • Why It Matters 

If these numbers aren’t good, your company is suffering and the T&Cs need to be enforced. With building maintenance, receiving parts and materials on the promised delivery date is critical as is receiving the proper quantities ordered. Otherwise, you have technicians waiting around or equipment continuing to not function.  

Now you have the metrics you need to ensure you succeed. But what if you don’t have the resources to stay on top of this issues? 

We know most property managers and contractors deal with limited staff while facing unlimited challenges every day. That’s why Qmerit studied the ways top corporations handle procurement and created a platform that allows mid-market companies to have these same advantages.  Please get in touch if you’d like to learn more! 

 New call-to-action

Newer Post