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Service Provider Management

Qmerit’s Service Provider Management platform transforms the way companies vet, onboard, manage, and objectively measure their service providers through our QCI (Qmerit Contribution Index).  For the first time, you’ll have complete transparency and visibility into your entire service provider network.

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Service Provider Compliance

Qmerit automates your compliance process to ensure all your service providers have accurate documentation on their licenses, insurance, I-9’s, safety training, and more.  Service provider credentials are continuously monitored to ensure compliance and alerts are sent to you and the service provider when documentation is about to expire to reduce your compliance and service risk.  


 
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Performance Measurement

We perpetually calculate a QCI score of 0–1,000 for each of your service providers and internal workers to identify the best and worst performers.  The QCI algorithm has been vetted and validated by the quant group at Mercer (MMC), the world’s largest human capital consulting firm. Similar to a FICO score, our QCI score is computed based on a multitude of attributes including:

  • skills
  • customer feedback
  • compliance
  • responsiveness
  • safety history
  • quality of service

 
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Optimal Service Provider Selection

We help ensure you receive the highest quality work for every service request by selecting the optimal service provider based on their QCI score, labor rates, driving distance and more.  These attributes can be weighted based on your corporate values and objectives.


 
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Creating a Workforce Meritocracy 

Our QCI scoring transforms your workforce into a fair and objective meritocracy where strivers and achievers are rewarded with the most work.


 
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Service Providers Solutions

Qmerit’s Procurement platform significantly reduces operating costs through the industry’s first solution that aggregates the purchasing volume of service providers, building owners, and property managers to provide deep discounts on parts and materials as well as eProcurement software that enables employees and service provider to quickly access these substantial discounts.

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Dashboard & Analytics

Our powerful analytics engine will provide you with insights and visibility that you’ve never had access to before. We measure all aspects of your service providers interaction with your customers, then display the relevant information for your review. Examples include service provider and technician performance, compliance tracking, pricing history and more.


 
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Safe-In/Safe-Out™

Qmerit’s SAFE-IN/SAFE-OUT feature lowers your company risk by driving service provider behavior to meet compliance. With SAFE-IN/SAFE-OUT you can ensure your service providers are meeting OSHA and company safety procedures.  


 
 

Want to learn more about Qmerit's Workforce Management Solution?

Contact us at Workforce@qmerit.com or call (949) 236-6134